JustfixemailZoho Mail Not Receiving Emails
1. Check filters and rules first
Most "missing mail" reports I look into turn out to be a filter quietly moving or deleting incoming messages.
- Settings → Filters — check for anything moving messages to Trash or another folder.
- Check Spam directly.
- Settings → Mail Forwarding — confirm there's no old rule silently redirecting mail elsewhere.
2. For a custom domain: check MX records
If you're running Zoho Mail on your own domain rather than @zoho.com, missing mail is very often a DNS issue, not a Zoho account problem at all.
- In your registrar's DNS settings, confirm MX records point exactly to Zoho's mail servers as shown on Zoho's Mail → Setup → Domains verification page.
- DNS changes can take up to 24–48 hours to fully propagate — if you just changed MX records, some delay is normal, not a sign something's broken.
3. Check storage quota
A full mailbox silently bounces new mail back to the sender rather than telling you inside the app. Check your storage usage under Settings.
4. Ask the sender to check for a bounce
If they got a bounce-back, the exact wording — "mailbox full," "domain not found," "550 relay denied" — points directly at the cause. Share it with your Zoho admin if this is a business account.
FAQ
My custom domain email stopped receiving mail — where should I check first?
Confirm your domain's MX records are still pointed correctly at Zoho — a DNS change made elsewhere (even something unrelated to email) can accidentally break this.
Could a Filter be silently redirecting my incoming mail?
Yes — check Filters for a rule that might be moving or deleting mail before you ever see it in your inbox, especially if Spam comes up empty.
I checked Spam and Filters and both are empty — now what?
Check your domain's MX records next, especially if you're on a custom domain rather than a standard @zoho.com address — a DNS misconfiguration is a common cause once the obvious checks come up clean.